It Service Management Guide
2002: Vol. 1 »

Iso/iec 20000 An Introduction
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Foundations In It Service Management Basierend Auf Itil - V3
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Itil® Pocket Guide
a pocket guide . Best practice. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped... »

It Service Management Based On Itil V3
a Pocket Guide. ITSM Library. The Official itSMF Pocket Guide to ITIL V3 This really popular pocket... »

ITIL V3
Note: This pocket book is available in several languages: English, German, French, Dutch.Deze Pocket Guide is een beknopte samenvatting van ITIL versie 3. E... »

Operacion Del Servicio Basada En Itil(r) V3
basada en ITIL V3 guia de gestion »

Itil - V3 Das Taschenbuch
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Foundations of IT Service Management
Intended to serve as an introduction to the field of IT Service Management anda selection of the core books in the IT Infrastructure Library ITIL and aselfst... »

Iso/iec 20000 Guía De Bolsillo
guia de bolsillo. ITSM Library. A quick and accessible to a universally adopted standard. This standard... »