Service Operation Based On Itil V3 (spanish Version)
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Foundations of IT Service Management op basis van ITIL
ITSM Library. »

Mejora Continua Del Servicio Basada En Itil(r) V3
The Management Guides are a concise summary of the `Foundations of IT... »

It Service Management Best Practices
the reference work for the IT service management world. »

Foundations In It Service Management Basierend Auf Itil - V3
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Continual Service Improvement Based On Itil V3
Continual Service Improvement Based On Itil V3 »

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Frameworks for IT management
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service manager... »

Fundametos De La Gestion De Servicios De Ti Basada En Itil V3
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IT Service Management best practices
It Service Management Best Practices 2 »