Itil / 2011 Das Taschenbuch
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It Service Management Guide
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ITIL V3
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It Service Management Based On Itil V3
a Pocket Guide. ITSM Library. The Official itSMF Pocket Guide to ITIL V3 This really popular pocket... »

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Intended to serve as an introduction to the field of IT Service Management anda selection of the core books in the IT Infrastructure Library ITIL and aselfst... »

Itil
Best practice. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped... »

Service Operation Based On Itil V3 (spanish Version)
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