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Jan Jan van Bon

Wikipedia: Jan Jan van Bon

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Service Strategy Based On Itil V3
a management guide. Best practice. »

ISO/IEC 20000
ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000.... »

Foundations In It Service Management
basierend auf ITIL »

Foundations Of It Service Management Based On Itil (itilv2)
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of th... »