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Itil V3 Small-Scale Implementation Book
'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisati... »
'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisati... »
Passing Your Itil Foundation Exam
This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Servi... »
This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Servi... »
Continual Service Improvement
Even with a successful service operation in place, there is still a need to consider improvements at every oportunity. This wil help protect against losing y... »
Even with a successful service operation in place, there is still a need to consider improvements at every oportunity. This wil help protect against losing y... »
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