Peter Hernon

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Shaping the Future
Shaping the Future
Advancing the Understanding of Leadership »
 
 
 
 
 

Public Access to Government Information
Public Access to Government Information
Issues, Trends and Strategies, Second Edition »
 
 
 
 
 

Records Management and the Library
Records Management and the Library
Issues and Practices »
 
 
 
 
 

Delivering Satisfaction and Service Quality
Delivering Satisfaction and Service Quality
A Customer-Based Approach For Libraries »
 
 
 
 
 

Federal Information Policies In The 1990s
Federal Information Policies In The 1990s
Views and Perspectives »
 
 
 
 
 

United States Government Information
United States Government Information
United States Government Information »
 
 
 
 
 

Statistics
Statistics
A Component of the Research Process, Second Edition »
 
 
 
 
 

Engaging In Evaluation And Assessment Research
Engaging In Evaluation And Assessment Research
 »
 
 
 
 
 

Service Quality in Academic Libraries
Service Quality in Academic Libraries
Service Quality in Academic Libraries »
 
 
 
 
 

Statistics
Statistics
A Component of the Research Process, Second Edition »