Relationship and Resource Management in Operations explains in practicalterms the importance of the business relationships with internal and externalcounterpart... » 

Relationship and Resource Management in Operations explains in practicalterms the importance of the business relationships with internal and externalcounterparts while demonstrating how things can go wrong and what causes thesituation. The authors examine the need to instil cultures in the team focusingon client service risk and cost effectiveness. The text covers via practicalexamples the kind of scenario managers or supervisors might face in their roleand shows what decisions could and should be made.The operations function in a financial organization is crucial to the successof the business. It drives both profitability and reputation as well ascontributing to business development and support. It is also a complex part ofa business and one that is treated differently in different types oforganizations. The complexity of operations and the diverseness of the teamsand the people they interact with create a need for a high degree ofrelationship and resource management.For instance a bank that is involved in both retail and investment banking willhave hundreds of different relationship situations but so too will a smallprivate client broker. Some situations may be common to all types oforganizations others common to particular types of organizations and a fewwill be very specific to an organization. These relationships may be very openor highly discreet and confidential.Whatever the type of relationship whether problematic or successful it islikely that any problems will have an impact of the business. For operationsmanagers their role is a key one. Charged with managing resources and thenumerous relationship issues it is neither a simple tasknor because of thevariety and frequency of the issues that might arise one that is easy to findsolutions for. This book however explores some of the situations thatmanagers might find themselves in and puts forward some solutions.Relationships and resources are «