In their introduction the editors of New Ways of Doing Business assert that inretrospect it will be apparent that todays government that of the earlyyears of th... » 

In their introduction the editors of New Ways of Doing Business assert that inretrospect it will be apparent that todays government that of the earlyyears of the 21st century _was undergoing its most significant transformationsince the decade of the 1930s when direct governmentdelivered services grewsignificantly as part of the New Deal._ This newest volume in the IBM Endowmentfor the Business of Government series is an invaluable guide to navigating thesometimes controversial changes taking place in the internal operations ofgovernment the delivery of services to citizens and the delivery ofenvironmental programs. «