Managing The Professional Service Firm

Drawing on more than ten years of research and consulting to these unique andcreative companies David Maister explores issues ranging from marketing andbusiness... » 

Drawing on more than ten years of research and consulting to these unique andcreative companies David Maister explores issues ranging from marketing andbusiness development to multinational strategies human resources policies toprofit improvement and strategic planning to effective leadership. While theseissues can be complex Maister attempts to simplify them by recognizing thatevery professional service firm in the world regardless of size specificprofession or country of operation has the same mission statementoutstanding service to clients satisfying careers for its people and financialsuccess for its owners. «