Focuses on managing for quality. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, enginee... » 

Focuses on managing for quality. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in the quality function. An instructor's manual supports the text, providing solutions, questions, and case examples. «