<b><strong>Handbook of Usability Testing</strong>, Second Edition</b>, is a nuts-and-bolts guide for beginners, loaded with tips and tricks for effectively test... » 

Handbook of Usability Testing, Second Edition, is a nuts-and-bolts guide for beginners, loaded with tips and tricks for effectively testing products of all types. From software, GUIs, and technical documentation, to medical instruments and exercise bikes, no matter what type of product, readers will learn to design and administer reliable tests to ensure that people find it easy and desirable to use. Requires no engineering or human factors training A rigorous, step-by-step approach--with an eye to common gaffes and pitfalls--saves months of trial and error Liberally peppered with real-life examples and case histories taken from a wide range of industries Packed with extremely usable templates, models, tables, test plans, and other indispensable tools of the trade «