Desafio Generacional
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Gerencia del Servicio
Como Hacer Negocios en la Nueva Economia »

Knock Your Socks Off Answers
Solving Customer Nightmares & Soothing Nightmare Customers »

Knock Your Socks Off Selling Knock Your Socks Off Selling
Knock Your Socks Off Selling »

Knock Your Socks Off Prospecting
How to Cold Call, Get Qualified Leads, and Make More Money »

Delivering Knock Your Socks Off Service
Ebook Edition »

Best Practices in Customer Service
This customer service resource presents the thinking of some of the leading customer service consultants and practitioners. It is designed to assist readers ... »

Generations at Work
Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace »

Coaching Knock Your Socks Off Service
This addition to the Knock Your Socks Off series teaches supervisors, managers, and peers how to motivate front line customer service personnel for superior ... »

Knock Your Socks Off Service Recovery
Knock Your Socks Off Service Recovery »