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Customer Mania! Customer Mania! tells the true story of how superlative customer service can empower a workforce and drive a business to huge success. By embracing this phil... »
Raving Fans A straightforward and snappy guide to successful customer service, this text should prove useful in every kind of organization or business which wishes to de... »
Managing By Values How to Put Your Values Into Action for Extraordinary Results »
Empowerment Takes More Than a Minute This text illustrates three simple keys that organizations can use to effectively tap into the knowledge, experience and motivation power that people already... »