Creating the New American Hospital
A Time for Greatness »

Raising Standards In American Health Care
Best People, Best Practices, Best Results »

Gold Standard Management
The Key to High-Performance Hospitals »

Acoustic and Auditory Phonetics
Total Customer Satisfaction »

Total Customer Satisfaction
Offers a plan for making a health care organization more responsive to customer expectations, beginning with discussion of the concept of Total Customer Sati... »

Acoustic And Auditory Phonetics
An introduction to phonetics and speech sciences. The first chapters introduce basic acoustics, audition, signal processing, and the acoustic theory of speec... »