Robert W. Lucas

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Robert W. Lucas

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How to Be a Great Call Center Representative
How to Be a Great Call Center Representative
Ebook Edition »
 
 
 
 
 

Energize Your Training
Energize Your Training
Creative Techniques To Engage Learners »
 
 
 
 
 

Customer Service Skills for Success
Customer Service Skills for Success
 »
 
 
 
 
 

The Big Book Of Flip Charts
The Big Book Of Flip Charts
A Comprehensive Guide For Presenters, Trainers And Facilitators »
 
 
 
 
 

Training Workshop Essentials
Training Workshop Essentials
Designing, Developing, and Delivering Learning Events That Get Results »
 
 
 
 
 

Please Every Customer
Please Every Customer
Delivering Stellar Customer Service Across Cultures »
 
 
 
 
 

People Strategies for Trainers
People Strategies for Trainers
176 Tips and Techniques for Dealing with Difficult Classroom Situations »
 
 
 
 
 

Customer Service Skills For Success
Customer Service Skills For Success
Customer Service Skills for Success »
 
 
 
 
 

Customer Service Building Successful Ski
Customer Service Building Successful Ski
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Creative Training Idea Book, The
Creative Training Idea Book, The
Inspired tips and Techniques for Engaging and Effective Learning »