Richard S. Gallagher

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Richard S. Gallagher

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What To Say To A Porcupine
What To Say To A Porcupine
20 Humorous Tales That Get To The Heart Of Great Customer Service »
 
 
 
 
 

How To Tell Anyone Anything
How To Tell Anyone Anything
Steers readers away from the common mistake of focusing on what's wrong, »
 
 
 
 
 

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
What to Say to Defuse Even the Worst Customer Situations »
 
 
 
 
 

The Customer Service Survival Kit
The Customer Service Survival Kit
What to Say to Defuse Even the Worst Customer Situations »
 
 
 
 
 

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
 »
 
 
 
 
 

The Perfect Company
The Perfect Company
A Simple Four-Step Process For Creating A High-Performance Workplace »
 
 
 
 
 

Computer Visualization
Computer Visualization
Graphics Techniques for Engineering and Scientific Analysis »