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Implementing Crm This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each cust... »
Beyond The It Productivity Paradox Consolidating what is known about best practice, this book aims to provide insights into the way forward for IT. It examines in context issues including risk... »
Major Currents In Information Systems V. 1: Infrastructure Of Information Systems: V. 2: Information Systems Development: V. 3: Technological Design Science Research »