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Icmi's Pocket Guide To Call Center Management Teams
A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary »
A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary »
Icmi's Call Center Management Dictionary
The Essential Reference for Contact Center, Help Desk and Customer Care Professionals »
The Essential Reference for Contact Center, Help Desk and Customer Care Professionals »
Call Center Management on Fast Forward: Succeeding in the New Era of Custormer Relationship
Succeeding in the New Era of Custormer Relationship »
Succeeding in the New Era of Custormer Relationship »
