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Boeken

Confrontational Communication
Confrontational Communication
Delivering Negative Feedback, Bad News, and Other Straight Talk »
 
 
 
 
 

How to Write Sympathy Letters & Notes
How to Write Sympathy Letters & Notes
40 Ready-To-Use Letters »
 
 
 
 
 

Listening for Sales Results
Listening for Sales Results
Achieve Sales Success Through Insightful Questions »
 
 
 
 
 

Quotations on Communication and Other Quips
Quotations on Communication and Other Quips
Presentations, Writing, Interpersonal Skills, Meetings, Listening, Conflict, Body Language, Gender Communi »
 
 
 
 
 

Coaching and Managing Teams with Confidence
Coaching and Managing Teams with Confidence
Quick Tips to Develop Management Skills for Maximum Impact »
 
 
 
 
 

Credit and Collection Letters
Credit and Collection Letters
Model Letters and Guidelines for Dealing with Credit Issues and Collecting Your Money »
 
 
 
 
 

Email Matters
Email Matters
50 Tips to Manage Your Inbox »
 
 
 
 
 

How to Write Apology Letters
How to Write Apology Letters
57 Ready-To-Use Letters »
 
 
 
 
 

Communication Gaffs
Communication Gaffs
How to Recover from Nastygrams, Insults, Insensitivities, Goofs, and Gossip »