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Running an Effective Help Desk [With A Companion Web Site with Help Desk Samples...]
Many companies have implemented traditional Help Desk Operations. This book aims to guide the Help Desk department through each step of setting up both a tra... »
Many companies have implemented traditional Help Desk Operations. This book aims to guide the Help Desk department through each step of setting up both a tra... »
Help Desk Practitioner's Handbook
This text is aimed squarely at the Help Desk staff and the manager who has to train and help those frontline operators. The author provides for both new and ... »
This text is aimed squarely at the Help Desk staff and the manager who has to train and help those frontline operators. The author provides for both new and ... »
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